Terms of Service
Last updated July 30, 2026
1. Who we are and what these terms cover
FrontDesk AI (“FrontDesk”, “we”, “us”), operated by Ari Berkowitz d/b/a FrontDesk AI, provides an AI-powered phone receptionist service that answers calls, books appointments, and captures messages for businesses (the “Service”). These terms are a binding agreement between us and the business that creates an account (“you”). By creating an account or using the Service you accept these terms.
2. The Service
The Service answers telephone calls directed to a number we provision or that you forward to us, converses with callers using artificial intelligence, and may record calls, produce transcripts and summaries, schedule appointments on calendars you connect, send text messages and emails on your behalf, and analyze calls to suggest improvements to your AI receptionist. You control your receptionist’s configuration — its greeting, knowledge, services, hours, and behavior — and are responsible for the accuracy of the information you provide it.
3. Your responsibilities
You must: (a) provide accurate business information; (b) comply with all laws that apply to your use of the Service, including telemarketing, call-recording, and consumer protection laws in your jurisdiction; (c) ensure any call-recording disclosure required in your jurisdiction remains enabled where legally required — the Service provides a disclosure mechanism, but confirming its sufficiency for your jurisdiction is your responsibility; (d) obtain any consents required to text or call your customers and leads; and (e) keep your account credentials secure. You may not use the Service for emergency services, illegal robocalling or spam, deception about whether a caller is speaking with an AI where disclosure is required, or any unlawful purpose.
4. AI limitations
The Service uses artificial intelligence. AI output can be wrong. Transcripts, summaries, extracted details, quality grades, and suggested knowledge may contain errors, and the receptionist may occasionally misunderstand a caller or give an answer you did not intend. The Service is not a substitute for professional, legal, medical, or emergency advice, and you agree not to rely on it as such. You are responsible for reviewing AI-suggested changes before approving them.
5. Fees and trials
Paid plans are billed monthly per business location, plus any one-time setup fee shown at purchase. Trials are free for the stated period; we will not charge you before your trial ends. Fees are non-refundable except where required by law. We may change pricing with at least 30 days’ notice, effective at your next billing cycle.
6. Your data
You own your business data and your call data (recordings, transcripts, messages, appointments). You grant us the licenses needed to operate the Service — to process, store, and transmit this data to the subprocessors listed in our Privacy Policy. Our handling of personal information is described there. On termination you may export your leads and data before your account is closed; we may delete your data after a reasonable retention window.
7. Availability and support
We aim for high availability but the Service is provided “as is” and “as available” without uptime guarantees. Telephone networks, carriers, and the third-party providers we build on can fail in ways outside our control. Configure a forwarding number so calls can reach you if the Service is unavailable.
8. Disclaimers and limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES (INCLUDING MISSED CALLS OR BOOKINGS), EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.
9. Indemnification
You will defend and indemnify us against third-party claims arising from your use of the Service in violation of these terms or of law — including claims that you recorded calls, sent text messages, or contacted consumers without a legally required consent or disclosure, and claims arising from the goods or services your business provides to your own customers.
10. Dispute resolution — binding arbitration and class-action waiver
Before filing any claim, you agree to contact us and give us 30 days to resolve the dispute informally. If we can’t, any dispute arising out of or relating to these terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court — except that either party may bring an individual claim in small-claims court, or seek injunctive relief for infringement or misuse of intellectual property. You and we each waive the right to a jury trial and the right to participate in a class action, class arbitration, or other representative proceeding. Disputes may only be brought individually. You may opt out of this arbitration agreement by emailing us within 30 days of first accepting these terms; opting out does not affect any other provision.
11. Termination
You may cancel at any time from your account or by contacting us; cancellation takes effect at the end of the current billing period. We may suspend or terminate the Service for breach of these terms, non-payment, or use that risks harm to us, other customers, or the public, with notice where practicable.
12. General
These terms are governed by the laws of the State of California, excluding conflict of law rules. We may update these terms; material changes will be notified by email or in-product at least 14 days before taking effect, and continued use after that constitutes acceptance. If any provision is unenforceable, the rest remains in effect. Questions: arigberkowitz@gmail.com.